FAQ

Shipping costs are calculated at checkout based on your order and destination. Orders typically ship within 1–2 weeks via USPS — because our merch is fulfilled around our tour and event schedule, some orders may take a bit longer. You'll get a tracking number by email the moment your order ships.

Yes. International orders may be subject to customs duties or import fees charged by your country — these are the customer's responsibility and aren't included in your order total. Please note that all international orders are final sale and are not eligible for return or exchange.

If your package is lost or stolen, please contact the carrier directly to file a claim. Once the carrier's investigation confirms the package is lost or stolen, we'll issue a refund or replacement.

Returns are eligible for a full refund of the merchandise price within 30 days of purchase with a valid receipt. The cost of return shipping is deducted from your refund. Personalized or monogrammed items are final sale and can't be returned or exchanged.

Email us at support@vossevents.com first and we'll send you a prepaid return label. Include a note with the size you'd like, and we'll ship the replacement once we receive your return.

Shipping costs aren't refundable once an order has shipped, even if you return the merchandise itself.

Most of our apparel runs in a standard unisex fit — check the size selector and the "Size guide" link on each product page.

Sign in to My Account to view your order history and status. You'll also get a shipping confirmation email with tracking once your order ships.

Reach out any time at support@vossevents.com or use our Contact page.